Call-Integra - CRM & Telephony Integration (CTI) with Call-Integra for Microsoft Dynamics CRM
Call-Integra for Microsoft Dynamics CRM integrates your CRM and telephony systems providing integration for your Microsoft Dynamics CRM solution. Call-Integra for Microsoft Dynamics CRM enables you to optimize your investment in your Microsoft Dynamics CRM and Telephone infrastructure providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner.
- Streamlined telephony activity within your business
- Improved customer relationships, service levels and customer satisfaction
- Increased telephone call efficiency and throughput
- Increased business productivity
- Reduced development costs with ease of deployment and implementation
- Supports Microsoft Dynamics CRM 2011, 2013, 2015 and Online
Initiate an outgoing call
A call can be started by simply selection of item like contact.
User can dial number by using dialer and call using call button.
Pop Up Screen
Call Receive/ End:
Call can be received by using receive button and end call using end button.
Create CRM records:
User can directly create contact on clicking contact button. The contact form will get open. Likewise, user can create Lead, Opportunity, Account and Case.
User can create activities. Call-Integra provide Activities like Task, Email and Letter.
User can add another call using add call (+) button. Call-Integra provides add 3 call functionality.
User can switch two calls using Switch call button.
User can hold between two call.